Had to call the police to get our rooms switched. We checked in at 12am, brought a pizza in to eat. We sit down to eat on the bed, the tv doesn’t work, the AC isn’t plugged in so it’s super muggy inside.. We eat the pizza, go to take a shower and see there’s a dirty used rag hanging on the shower pole. That’s when I decided to call and complain. The person at the desk took it personal and refused to give us CLEAN RAGS just to bathe and call it a night. Then I asked for a refund because at this point, I asked for a simple solution and I’m the one to blame. The desk person took our room keys, seeming like he was going to change out rooms, then led us straight back to our original room and said “You used the room!” (it’s 1am at this point, only an hour had passed, which was us eating, figuring out the TV, and trying to shower.) Eventually, I called the police who FINALLY made the desk person give us clean rags that they clearly had access to the whole time. So we could’ve avoided all of this, but no. I’m still waiting for my refund. Never switched rooms, just accepted the dirty room and hours later barely getting any sleep.
DO NOT BOOK HERE!!!!
FIRE THE OLD MAN UP FRONT!!!
ABSOLUTELY RIDICULOUS!!!!