2/10
Never again booking this hotel. You will not be safe and may have someone walk into your room unannounced since the hotel gave them key access. Or you may enter a room with your room key and find that the room belongs to others.
The “Manager” was the one who checked us in.. get to the room and opened the door to see that other guests were already in that room. Their luggage on the floor and thankfully they were not in the room when we opened that door.
No one should ever have to be in that situation. You check in and want to know that you are safe in the room you paid for.
When it was said to the “manager” she had a very rude attitude and was not sorry for HER MISTAKE. Also made it clear that no one else was above her and we would not get any refund. As it was implied to be our fault that we got the keys to another guests room. No one should ever feel unsafe anywhere they stay. And we left right away. We will not put our family at risk because they can’t be bothered with their guests safety.
Heather
2025 年 5 月入住 1 晚