My trip here started out as a zero experience: This hotel allows hotel booking websites to misrepresent its features: It does NOT have kitchens in its rooms. It has a tiny microwave, and a small, cube refrigerator. There are no plates or silverware. Oddly, it does have a jetted tub......a few feet from the bed! Worse, the tiles surrounding the tub sides are not capped. I cut my toe on a sharp edge while getting out. I am giving this hotel three stars because of its front desk manager, Nona. She was so helpful and friendly, right from the start. When I found my room didn't have a kitchen, as advertised, she got in touch with the hotel manager, and gave me a fair discount for my stay. She also gave me paper plates and plastic cutlery so I could cobble together a meal using only the microwave. The cold water was not hooked up in the microwave area. I corrected that. No problem. The room itself was OK. The bathroom was spotless, with ample towels. The shower had good water pressure. Nona, thanks, again!