Front desk customer service was deplorable staff was so comfortable walking away from customers instead of helping them to where they needed to go. Two instances we were there for a wedding the staff instead of looking up to which venue we had to go to they sent us all to an Indian wedding reception which we were not a part of. Not all staff members the ladies were more accommodating and took out the time to flip through to find which venues.
michele
2025 年 5 月入住 1 晚
8/10 还可以
cathy
团体旅客
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a very charming historic hotel in a perfect location of Colmar. Everything in super clean . And things have been updated while keeping the very authentic look and feel. The beds were very comfortable and our room was spacious. We were in the third floor with the first being floor zero.
cathy
2025 年 5 月入住 2 晚
10/10 超赞
Lisa,Cambridge
2025 年 5 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely old property right on the edge of Little Venice, with charming rooms and a little restaurant and bar. There are a lot of stairs and no elevator, but given the age of the building that’s to be expected (just be forewarned of you have limited mobility).
The staff is very friendly, however the room is really old, the carpets are worn, and the hotel is not a 4 star quality. The bathroom is updated, however the shower doesn’t have a door, so the water splashed all over the wooden floor.
Zaineb
2025 年 5 月入住 1 晚
8/10 还可以
Patricia
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Lovely Historic hotel. Access to your room might be difficult for anyone with mobility issues.
Patricia
2025 年 4 月入住 1 晚
10/10 超赞
Augustus
与家人出行
2025 年 4 月 20 日
满意:清洁度、员工和服务、服务设施
Lovely character excellent food
Augustus
2025 年 4 月入住 2 晚
10/10 超赞
Marcela Gonzalez
与家人出行
2025 年 4 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Un hotel precioso
Marcela Gonzalez
2025 年 4 月入住 2 晚
10/10 超赞
Edward,Palm Harbor
与家人出行
2025 年 4 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
A wonderful boutique hotel, and a great location. The staff we’re all super friendly, hard-working and eager to please.
Edward
2025 年 4 月入住 2 晚
8/10 还可以
Anne,London
与配偶出行
2025 年 3 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well located just near Little Venice. We stayed in the annex. Modern spacious room with view over river. Coffee machine and microwave. Probably not quite the ambience of the old part of the hotel but pleasant. Buffet breakfast was good. We didn’t use the restaurant otherwise as there are so many other options nearby.
Anne
2025 年 3 月入住 3 晚
10/10 超赞
Robert
2025 年 3 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and helpful staff welcomed me to the hotel. Room is comfortable and fully equipped with a charming view of the canal.
Robert
2025 年 3 月入住 1 晚
8/10 还可以
yannick
与配偶出行
2025 年 3 月 26 日
满意:员工和服务,清洁度
the hotel needs a bit of fixing (broken closet with nails coming out...) and new menus.
I was really expecting the culinary part of this visit, but the hotel didn't meet my expectations.
The staff on the other hand is really of high level.
I especially remember Loan from the reception (positiveness, attention to details, will to help...) and Etahn from the bar.