2/10 糟糕
Nancy B.
2025 年 7 月 14 日
不满意：清洁度
Ghosted
We arrived as planned and pulled into the property driveway. After driving 13 hours, we were looking forward to a shower and dinner. We had not yet received any communication from the host, so we messaged her in the Vrbo app, and we called her twice. Husband knocked on the door, no answer. He returned to the car and while sitting in our car, trying to reach her, she walked out and got into her car that we were parked next to, and drove away. She didnt acknowledge us or look at us! We thought it may have been another guest at first. Nope. It was her. Vrbo was great and refunded our booking fee. They had no trouble reaching her, unlike us. I texted her because she wouldnt answer my call, and told her how crappy it was to drive all that way and be ghosted. She actually had the nerve to tell me that she was sorry and that people turn around in her driveway all the time. She said we should have announced ourselves! We did, via text and voicemail. Every hotel in Colorado Springs was booked, except for the Hilton which was 700 a night, I kid you not! It was a very frustrating, inconvenient and late night. Our first bad experience with a Vrbo host.
Nancy B.
2025 年 7 月入住 1 晚