They didn't have the room I booked (king suite.) They said all they could do was two queens. When I got into the room, it was clearly two doubles, not queens. There were 4 of us, so I called to see if they could actually find a 2 queen room. They said that all they had was a king with a couch that would only sleep 1, and that even the king suite was just a king with a small couch in another room that would only sleep 3. They insisted that the two doubles were queens and they were the best option. The pet area was packed with cigarette butts and dog poop, had no bags, and the trash can was full of trash. At breakfast the next morning, the waffle batter was empty and there was nothing but some cereal (no milk), and half a loaf of bread (no butter, jelly, etc). As we were walking out to buy breakfast elsewhere, someone walked in with a whopping 4 bagels to restock. 6 people stood there eyeing them... Our bathtub had a crack in it that had a failed attempt at a seal, so we showered instead. The pressure was so high that it was painful. When we got out, we realized that the shower curtain was not waterproof, so the floor was soaked. That clearly had been a problem for a long time because all the tiles were just sitting on the floor, no longer sealed with any grout. The toilet also ran all night. When I went to check out, I asked if they could do anything for us on account of (see everything above). They said there was nothing they could do. They wouldn't even waive the pet fee.