This property has no staff onsite. I was highly uncomfortable with their "online only" registration, that required I upload my passport, which is my ID. When this site manager called me 2 hours before check-in on arrival date, they informed me either upload ID or I couldnt get my room. When I told them about my PPI ssue with uploading my passport, they told me it was "policy." They offered no other options. 2 hours before my arrival. I tried to cancel with them, they would not issue a refund. Very unfriendly, very unprofessional, very, very poor customer service.