The hotel is nice and well-maintained. The rooms have outside access, which I wasn't expecting. I guess I missed that detail. We booked the only remaining king room, which happened to be an accessible room. I would never book this room again because of issues with the bathroom design. First, the shower has no curtain or other barrier to control water spray. We tried hard to be mindful of this, but water goes ALL OVER. It even floods the floor. There are NO towel hooks or racks. You can't even lay a towel on the toilet lid, because it doesn't have one. We tried putting it on the sink, but it got wet from the shower. The bathroom is huge, and you could hang a towel on one of the handicap bars near the toilet, but you're going to have to walk a good distance while wet..and the wet floor is dangerous. And there's no counter in the bathroom. NONE. We had to sit our toiletry bag in the floor and move it before showering or it would get wet. Lots of design improvements needed in that bathroom. We'd stay here again, but never in an accessible room. Breakfast was very nice, and service was excellent. Not sure why we didn't have housekeeping service, but I've previously heard that Expedia customers are opted out. I guess if you want service, you'd better request it at check-in.