2/10 糟糕
Robyn
与家人出行
2025 年 5 月 13 日
We were going to SC for my son’s graduation.
After a 10 hour drive with a 12 year old and my parents aged 75&78 , I parked and went to check in. I paid in full via American Express and I had the paid receipt.
The host charged my credit card again for the stay. I showed her my paid receipt for 4400.00 for two rooms. The supervisor said the receipt wasn’t enough and that I would have to call Expedia and straighten it out before she could check us in. After 1.5 hours and lots of tears, I just gave up and said I would work it out with American Express so I didn’t get charged two times. Amex is wonderful and were the only ones that would help me. I have a video of the 3 people at the desk yelling at me and told me to step aside and call Expedia. They said they have nothing to do with Expedia.
After being checked in and missing my son’s graduation dinner due to the check in delay. I went to take a
Shower, well no water pressure. You could have water pressure if you turned the faucet to max heat. Anyway, I think you get the point. The hotel was dirty. Service
Was horrible. So disappointment with the Hilton establishment.
Robyn
2025 年 5 月入住 5 晚