The room was super dirty, I approached a front desk staff member by the name of Crystal, to tell her that the room is very dirty, and that I had to dust it, her actual response was "I don't clean ,you're talking to the wrong person ". I said I'm telling you because you work here. At that point I didn't have anything to say. Our room was not made the next day, the same girl said, it was upon request, things changed here since Covid. We did not have towels, the whole experience was terrible.