2/10 糟糕
Carrie
团体旅客
2025 年 7 月 8 日
不满意：员工和服务、服务设施、住宿条件和设施
This was a nightmare trip to say the least first off I got a room with a jacuzzi yeah I was wrong there are two different king bed suites that are labeled the same in room choices one has a jacuzzi the other don’t same price but that’s not the bad part when I checked out the lady told me she was doing
A audit so it would take a hour I said ok left my card and left then a hour later I notice my card charged several times for the room again I called she started yelling you need to resolve this now I kept asking what email or phone number I could send proof too she would hang up to the point of 2 hours later and twenty charges to my card and her repeated refusal to hear I had paid in full with proof I had to call the cops when she threatened to call and have me arrested for theft of services finally a officer called me I was able to show in fact it was paid on arrival even when she called to apologize I said maam all you had to do was give somewhere to send proof or answer the phone for Expedia she again started screaming they never called me your lying I hung up if not for the awesome police force in Columbia I would have went to jail for something I paid for
Carrie
2025 年 7 月入住 1 晚