2/10 糟糕
Dakota
与家人出行, 与配偶出行
2025 年 8 月 22 日
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The hotel staff was very friendly and somewhat accommodating. The hotel elevator was broken we were put on the 4th floor and the elevator didn’t work majority of the stay therefore had to use the stairs. The air conditioning in the entire building excluding the main lobby was not working properly and it was extremely hot. I booked weeks in advance for a total of 3 rooms. 2 king size bed rooms and 1 king size suite. They tried to give me 2 king rooms and a double queen room. When I showed them proof of payment and booking for the king suite I was told that’s through Expedia and their mistake. I was offered nothing to rectify the mistake, no option to be reimbursed the price difference which was almost $200.00. I was told “We don’t have a king suite available.” Now I’m out money, didn’t receive the room I’d been anticipating due to booking weeks before and zero solution was offered.
Dakota
2025 年 8 月入住 2 晚