6/10 一般
Melissa
与家人出行
2025 年 7 月 8 日
满意：住宿条件和设施，服务设施
I booked several weeks in advance for a double bed suite with pull out sofa. When I arrived I was given a small handicapped accessible room in the back corner of the hotel with two clearly different sized beds and barely any room to move around. I was there a few weeks prior and had a double suite that was great so this was a huge disappointment. Even though my reservation was made super early I was told no option to move rooms. Additionally my kids swam on the second night. I was told there were zero pool towels clean and also no clean towels for us to shower the second night. I was super disappointed as I wanted this to be my regular Columbus hotel the next couple of years for softball tournaments but it will no longer be first choice. Also, no option to take breakfast to your room and both mornings the only available drink option was coffee. My kiddos can’t drink coffee at 7am. Just strange experience overall.
Melissa
2025 年 6 月入住 2 晚