The property itself was beautiful, but unfortunately, I feel that booking through a third party put us at a disadvantage. Our room view was disappointing—facing an empty factory. Meals were not included in our stay, though they are if you book directly through the hotel, which I would recommend. The food at both on-site restaurants was overpriced and just average, and the service left much to be desired.
We also had an issue with housekeeping—we ran out of toilet paper and, despite calling twice, didn’t receive any for over five hours. We had to go down to the lobby to use the restroom, which was frustrating and inconvenient.