This is similar to service apartments, there is a laundry room with free washing machines and dryers to use, and extra towels and covers and toilet roll etc. which can be taken as needed. There is a online helper on whatsapp and on the website which has fast response times and can answer questions regarding the hotel and also about Copenhagen (ex. how to take the bus). Within the room, there are extra amenities, including a yoga mat, charging cables and a polaroid camera to use for the duration of your stay. There are also freebies including stickers, post cards, tote bags and smaller things like cotton pads and cotton buds.The room (pocket - single) was very spacious, however some of these rooms face directly onto the street and aren't within the main building. Personally, I did not like this but after asking if my room could be changed, unfortunately there was nothing that could be done as it was fully booked. There is also a luggage room where you can leave your luggage before/after check in/out, however while the room is locked, anyone staying on the property can access it and it is just shelves inside a room, and not lockers. This is not a large issue as it is relatively safe and there are staff members on site nearby, The hotel is a ~8 min walk from the metro which is convenient and located in a residential area which is very quiet. Access is fully phone based so ensure your phone is charged always. Overall, a lovely place to stay.