The carpets had a bad smell and the property was under construction.
Robert
2025 年 5 月入住 2 晚
2/10
It was under construction without our knowledge until we arrived. The crew worked late hours and through the weekend so we couldn’t get rest. The pool water was green. We have picture.
Ann
2025 年 4 月入住 2 晚
2/10
Susan
2025 年 4 月入住 1 晚
10/10
Staff was over the top wonderful. Thank you
Ricky L
2025 年 4 月入住 2 晚
8/10
They were renovating so, it was a little messy. Our room was okay. The bathroom tile was missing pieces of grout, so it wasn't great to walk on and the toilet wouldn’t stop running. The beds were comfortable and we had a nice seating area.
The breakfast area was very clean and the food was good.
Sherry
2025 年 3 月入住 1 晚
2/10
I have a video of piled up disgusting mattresses on the side of the hotel, open doors on the floor, doors off the hinges and leaning on the walls, with major construction and a strong smell of the Middle East. Gross. Run. Not safe!!!
Michelle
2025 年 4 月入住 1 晚
2/10
This is the first time we have had an issue with Comfort Suites. The London KY location demonstrated poor service, lack of respect for customer, and did not honor our reservation details.
Staycee
2025 年 3 月入住 1 晚
6/10
Decent hotel but could use some updating.
Kerri
2025 年 3 月入住 1 晚
4/10
We booked this hotel because it had an indoor pool for the kids. The pool ended up being out of order when we got there. The hotel room was dirty and gross.
Stephanie
2025 年 3 月入住 1 晚
10/10
Samuel
2025 年 3 月入住 3 晚
2/10
I was very upset to find the swimming pool out of order. We travelled 13 hours with kids and arrived here to find the pool closed. There was many cheaper hotels in the area with a pool but wanted to use this one .
christopher
2025 年 3 月入住 1 晚
10/10
Very nice place. They were in the middle of updating so I'm sure it will be better.
Sue
2025 年 3 月入住 1 晚
4/10
Pool was broken, signs of water damage and structural settlement throughout the building (cracked drywall, wavy floors, water stains), ongoing renovation mess not contained, our suite door didn't latch and shower was so moldy I couldn't imagine going in it. Really regretted booking this hotel and would never go here again. Disgusting and potentially unsafe.
Joe
2025 年 2 月入住 1 晚
6/10
Ronnie
2025 年 1 月入住 2 晚
4/10
Mold in the shower, hallways were cold and breakfast was minimal.
Dorothy
2025 年 1 月入住 1 晚
6/10
Budget inn with typical pealing wall paper and dirty grout.
Bed was clean and comfortable. Breakfast average (some fresh fruit, the rest was all processed). Breakfast area was clean. Plenty of parking, easy access to highway.
Norbert
2025 年 1 月入住 1 晚
8/10
Nice comfortable room. Great value. Bathroom needed a little attention.
Jack
2025 年 1 月入住 1 晚
2/10
Comfort Suites should be ashamed to have their name on this hotel. It is so dirty and grimy. Fixtures are falling off walls and ceilings. There is mold in the bathroom- not just the tub but on the walls and corners of the ceiling. Black mold. The beds are old school just uncomfortable mattresses from 1994. You can feel the springs. Things are just falling apart. The hall on the second floor is hard to describe. Other than filthy it is uneven and you can feel the boards moving beneath the carpet. There is a terrible smell. The pool had cigarette butts in it (see photos). The chairs at the pool have been torn apart by mice. (See photos). There was no where to sit and watch my kids swim that wasn’t destroyed. The paint and wallpaper are peeling all over the place and water damage down the walls of the room. We actually stayed in two different rooms in one night because the first one was so gross. The second is just as bad, but add in a door handle to the room next door that just falls off and a broken lamp shade, along with a mysterious white substance all over the couch and table. I will give them credit that there was less black mold in this one (pictured). I wish I had gotten photos of the black mold in 202. That was a doozie. They also gave us no warning that they are doing heavy construction on the floor above us. At 8:00 it was still going on. After the construction was done we got to listen to loud music and grown men hanging around outside our door speak loudly.
Katie
2025 年 1 月入住 1 晚
8/10
william
2025 年 1 月入住 1 晚
10/10
Philip
2025 年 1 月入住 1 晚
8/10
Very convenient and cheap and clean.. it needs updating which they are doing as of now.. i would give 5 across the board once it gets renovated
Christopher
2024 年 12 月入住 2 晚
4/10
sara
2024 年 10 月入住 1 晚
6/10
The shower stall appeared to have black mold along the base of the entry. There was a discarded muffin wrapper on the floor of the suite area. Advertised as having restaurant, thankfully there is a Mexican within walking distance.
William
2024 年 11 月入住 1 晚
10/10
Perfect stay! Really clean room and friendly staff
Rebecca
2024 年 11 月入住 1 晚
10/10
Hotel is under construction so is going to be really good soon. But staff was exceptional, breakfast was wonderful, love the spacious suite. Pull out could be more comfortable though. Thinking the renovation will take care of that