2/10 糟糕
Mary
与配偶出行
2025 年 5 月 2 日
不满意：清洁度、服务设施、住宿条件和设施
Visitor BEWARE!!
We had such high hopes based on reviews. Either the place has gone downhill or past visitors are completely unobservant. The shower doesn’t drain, there’s mold in the sink, mold in the refrigerator door seals, the cabinets are filthy and, most concerning, there’s black mold on the HVAC vents. The hot tub also had excessive, concerning white foam after using the jets and cameras directly pointed at it that were not disclosed prior to booking, as required by VRBOs privacy requirements. The musty smell should have been our first sign something was amiss but we figured it was the “beach” smell. We were out at the beach all day and night so, unfortunately, we didn’t notice said issues until the next morning. Otherwise, we would have left immediately.
We didn’t feel comfortable addressing the host in person at check out because the condition is so poor, we didn’t feel like they would be receptive. Instead, we contacted customer service same day. We requested a refund due to the unhealthy condition of the property but they are still waiting on a response from the host. It’s been almost three weeks now with no response from the host. We had congestion that cleared within hours after leaving the property. We had to thoroughly clean and wash all our belongings to prevent bringing mycotoxins home to our kids. The condition of the property is a true health hazard, especially for those with lung or immune issue. We are still expecting a response from the host via CS.
Mary
2025 年 4 月入住 1 晚