I recently stayed at your hotel with my family. Despite it being an older establishment, it is well-maintained, and we had a pleasant experience overall. We chose this hotel primarily because of the pool, which we confirmed was operational a day before our arrival. To our disappointment, the pool was closed when we arrived. I have two daughters, aged 13 and 6, who were eagerly looking forward to swimming. Although we used the hot tub, they much preferred the pool. This was a significant letdown for them. Given the miscommunication regarding the pool, I would appreciate it if you could consider offering us a discount for this inconvenience. We would be happy to stay here again in the future.