2/10 糟糕
Philip，Elizabethtown
与配偶出行
2025 年 9 月 25 日
不满意：清洁度、服务设施、住宿条件和设施
We were given a room with a door lock that wasn't working and door threshold that had a half inch open space. There was no phone in the room, no way to speak to the front desk. The AC unit was loud and had a cycling knock noise. Carpets were dirty. Was given a second room that was being shown to another customer upon arrival. That room had a dime size sharp edged chip in the porcelain tub, hazardous. The phone in that room did not work as well. Carpet was dirty, There was dog feces just out side of our room door. We decided not to look around any longer and decided not to stay! While Ed at the front desk did try to accommodate, the options were not satisfactory, including an upcharge for a non-smoking room (which he later removed as we left, only upon request). Kathy Z., the Manager listed as On Duty was actually not on site, and said to be at another location, so was not available to help. Poor. Having booked through Expedia, the room was payed for, and now we have the chore of recouping our payment.
Philip
2025 年 9 月入住 1 晚