“The staff is very kind. If I remember the staff’s name correctly, Antonio (or the staff who waited for me until midnight on Sept 29 due to lack of phone service) I truly appreciate your kindness and generosity in responding to my messages upon my arrival at the airport. I was truly worried when I connected to the WiFi and received the message of possible cancellation of my booking. I was traveling and exhausted with no energy to find another accommodation so late at night. Thank you for your……