It was very good next to a convenient store and staff where very nice limited rooms but amazing over all
Jody
2024 年 3 月入住 1 晚
10/10 超赞
Barbara,Odessa
商务旅客
2023 年 11 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff and manager very helpful and friendly.
Barbara
2023 年 11 月入住 4 晚
6/10 一般
Nancy
2023 年 10 月 31 日
不满意:员工和服务
M
Nancy
2023 年 10 月入住 3 晚
10/10 超赞
victor
商务旅客
2023 年 10 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
victor
2023 年 10 月入住 2 晚
8/10 还可以
Mike
2023 年 8 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Mike
2023 年 6 月入住 2 晚
2/10 糟糕
Laura
与家人出行
2023 年 7 月 20 日
不满意:员工和服务
Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.
Laura
2023 年 7 月入住 2 晚
6/10 一般
真实旅客
2023 年 6 月 25 日
满意:客房舒适度,员工和服务
不满意:住宿条件和设施,清洁度
Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am
真实旅客
2023 年 6 月入住 1 晚
10/10 超赞
Rafael
2022 年 11 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rafael
2022 年 11 月入住 1 晚
2/10 糟糕
Juan
与家人出行
2022 年 11 月 14 日
不满意:清洁度、服务设施、住宿条件和设施
Broken elevator. Stains all over the room . Awful breakfast .over priced .
Juan
2022 年 11 月入住 1 晚
8/10 还可以
Melinda
与家人出行
2022 年 8 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
There was no water on the first night. But a/c was cold
Melinda
2022 年 8 月入住 2 晚
6/10 一般
Brooks
商务旅客
2021 年 4 月 2 日
满意:员工和服务,清洁度
Brooks
2021 年 3 月入住 2 晚
10/10 超赞
真实旅客
与家人出行
2021 年 1 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Good, it was a nice hotel. I enjoyed my stay........
真实旅客
2021 年 1 月入住 1 晚
2/10 糟糕
Shea
商务旅客
2021 年 1 月 5 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Shea
2021 年 1 月入住 2 晚
4/10 很差
真实旅客
2020 年 9 月 19 日
真实旅客
2020 年 9 月入住 1 晚
6/10 一般
William,San Antonio
与家人出行
2020 年 6 月 28 日
不满意:服务设施
The rooms and hallways were very dark. Because of COVID, we couldn't use the pool or workout room. I feel like we should've gotten a discount. We also tried to get breakfast in the morning, but there wasn't anyone at the front desk to help us. We wound up going out for tacos.
William
2020 年 6 月入住 1 晚
8/10 还可以
Brandi,Eagle Pass, Tx
商务旅客
2020 年 6 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
The remote to my Tv did not work. The ice machines in the entire hotel were not working... I was provided ice, but it was an inconvenience. I understand with COVID breakfast is limited, but the selection offered for “pick-up” was sparse. These are all small things, but I will choose a different hotel in the future to avoid the inconvenience.
Brandi
2020 年 6 月入住 1 晚
4/10 很差
Tina,Carrizo Springs tx
与家人及幼儿出行, 商务旅客
2020 年 5 月 4 日
满意:清洁度
不满意:员工和服务
I stayed 3 night and the first 2 night nobody was in the front seat I waited in front for 1 hr and nobody was there then I left across the street to get something to eat and still nobody was there then finally someone came and helped me then we couldn’t use the pool there was no breakfast the lady that was there in the mornings she was very nice and helpful but the night shift there never there besides that the staff was good the hotel is good I stayed there before this is the first time it happens to me the this hotel is very good and nice
Tina
2020 年 4 月入住 3 晚
10/10 超赞
Karla
2020 年 4 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome
Great place to stay! Very clean and everyone was so nice.
Karla
2020 年 4 月入住 1 晚
10/10 超赞
真实旅客
与家人出行
2020 年 3 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was awesome, everithing was really clean, thanks for that
真实旅客
2020 年 3 月入住 1 晚
10/10 超赞
真实旅客
与配偶出行
2020 年 3 月 3 日
满意:清洁度、员工和服务、服务设施
I loved that it was quite ans clean however the water heater needs improvement
真实旅客
2020 年 2 月入住 1 晚
8/10 还可以
Debbie
商务旅客
2020 年 2 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Debbie
2020 年 2 月入住 1 晚
6/10 一般
真实旅客
商务旅客
2020 年 1 月 4 日
满意:员工和服务
Reservation not delivered
I paid through Hotels.com but there was no reservation.
They say there was no email for the hotel so Hotels.com didn’t send it then the BW wouldn’t take phone confirm so I had to pay the hotel directly. If you offer a hotel on your site get your crap together. This is not the first time I’ve had issues.