6/10 一般
Sam E.
2025 年 8 月 11 日
满意：清洁度
Very poor communication
Overall our stay was okay once we arrived. The main issue with this listing was communication from the property manager and check in process. The booking details provided after booking indicate a 1pm check-in time. However the manager then messaged that check-in was 2pm. On the day of arrival we were traveling from 3 hours away and the manager messaged us 20 minutes before pulling up to the property that there was a scheduling issue. He shared that the cleaners would be late and we would not be able to get into to the property until 6pm. He said we should wait to come until later or drop items off and wait outside. We replied with 2 messages and attempted to call the manager twice. He never replied to us in any manner. This was very frustrating and put a stressful start to our weekend. Another difficult process was at check out. We were instructed to put garbage into the bins and take whatever did not fit with us back home. However, the bins were already full upon arrival from previous guests so there was no where to put trash from the entire weekend with 13 guests. Aside from this, the property itself had nice outdoor space and we were able to enjoy the weekend thanks to the cleaning staff who were very helpful once we arrived. It’s a nice place for a large group but would be aware that communication is very very poor.
Sam E.
2025 年 8 月入住 2 晚
