卡尔特斯湖度假短租

"Overall everything is ok, expect one front desk staff have very poor customer service. My partner left his backpack at the lobby couch after we checked out. It was around an hour when we found out the backpack was left there. So we call the hotel and ask if they can check the couch for us, staff who picked up the call didn’t even checked and strongly confirmed that she did not receive anything at the front desk. As soon as we were back to the hotel we ask the front desk who worked on 1/4/2025 in the afternoon, who I assume it’s the same person who picked up my call. We asked her again if they have found the backpack, she said “we haven't found anything yet”, while I was trying to play a sound on my IPad which is in the bag, and immediately I heard the ringing sound was coming from her office. So then why she keep saying ‘No’. We were pretty disappointed to this specific staff’s poor customer services. "

"室外環境優美，有大型溫泉，房間整潔舒適，服務好，設施齊！"

"位置步行交通方便，屋内空间比较小，但整体环境整洁，电视可以联网看Youtube就不需要额外付费看电影，总体性价比还是很高."

"The Hotel is nice in staff, breakfast offering & the room is clean. However, as the hotel is very near the highway so it is very noisy all the time. "

"Super friendly staff at the front desk."

"很喜欢。被子如果选薄些就更好了，因为温度不是很低。 "