I am writing this review at the direction of VRBO management/customer service, after frustration with the host. In good faith, I paid in full, months before the reservation. There were several problems and inaccuracies with this listing. I tried to contact both the host and cleaning service the morning after we checked in. Neither number would answer or take a message. The gas stove burner switches were broken and continue to leak gas in the off position. The dishwasher was out of service, and apparently had been for weeks. The TV is old technology and the remote is dog chewed. The recliner is broken. The property was listed with dishwasher, fireplace and fire pit. At check in, we were told by the maid there was a fire ban and no fires allowed. After checking with Black Hills Forrest service website, this was not true. Neither Custer State Park, Custer County (where this property is located) nor Pennigton County, the adjacent county, are in the current ban unit. Finally this property is NOT suitable for six adults. The bed in the "teal room" is a worn out mattress that is in dire need of replacement. There is only room for 3 people at the dining table. There is only room for 4 people in the family/TV/fireplace area. The grounds are unkept outside, with tarps, tailgate mats, left over 2 x 4 pieces, toys and tools. There are free ranging cattle that rub on your vehicles, crap in the drives and moo loudly in the early morning as "wake up" call. But the most disturbing part is the host attitude. First, there was no response until we left the property. I had contacted them several times to see about reporting/fixing the problems, with no answer and no ability to leave a message. But after frustration with issues that were misrepresented and lack of contact, I simply asked for an adjustment for our inconveniences. I had hoped this would be dealt with professionally, after all we paid in full--sight unseen--in good faith. But unfortunately this was met with an abrupt selfishness and unwillingness to make adjustments, even though she admitted full knowledge of the appliances being in disrepair. She went further to say that if I gave any negative review she would consider it "blackmail!" Ridiculous! After all, I paid in advance, she has the advantage.
