When I was looking to make a reservation I searched high and low to find the appropriate accommodations for my family and I. After a long debate, I chose the Hyatt based on their name, past experiences, and past customer reviews, along with the amenities presented on their website- not just Expedia. I checked in on Saturday requested accommodations and went upstairs, first impression was acceptable however quick inspection lead to a downward spiral of events.
The beds were NOT comfortable, you could feel individual springs, next to the bed the curtains had stains on them. The pillows were plush appearing but paper thin when pressed. The restroom had mold in the caulking - i definitely expected regular maintenance checks to ensure high standards. The living room curtains/ shades had holes in them and were very used, causing the front colored one to be misaligned. The sofa bed is terrible, you feel multiple bars in your back and has a nasty stain on the back side. Carpets were dirty like needing to be washed.
The breakfast was very disappointing, slimy ham, soggy waffles - which BTW were not labeled correctly and contained wheat. My partner is extremely allergic to wheat and had we not asked to see the box (Eggo waffles btw) he could have gone into anaphylactic shock. Eggs were okay and fruit was limited.
Next day, After a long day at Knotts we walked into a room unmade, I walked down stairs and spoke to a gentleman who actually talked back about me requesting housekeeping.