To Whom It May Concern:
Good evening,
My name is Edward Giles. My family and I traveled from Houston and checked into your hotel on May 16, 2025, after a long and exhausting five-hour drive, which included both traffic and weather-related delays. Unfortunately, our experience upon arrival was deeply disappointing and distressing.
After checking in around 9:00 PM, we were eager to rest. However, as we settled in, my son discovered blood stains on the bedsheets. Further inspection revealed additional concerns—strands of hair and discoloration on the linens that strongly suggested they had not been properly cleaned.
I immediately went to the front desk around 10:15 PM to request fresh linens from Mr. Jordan. I was assured that someone would come to assist us, but by 10:50 PM, no one had arrived. I returned to the front desk and was told by Mr. Jordan, that the staff member responsible had not responded. Given the circumstances, I requested a room change, and we were moved to Room 503.
The next day, I went to the front desk to ask to speak with a manager. Mr. Jordan directed me to Cameron the floor manger. Cameron stated we would have to wait until Monday in order to see what happened with the Housekeeping Manager. I as very confused as to why the customer has to wait for an answer from housekeeping to see what happened, that conversation would not help any customer at the very moment. It appears we just keep sent to different people and the shift blame is happening. There wa