2/10 糟糕
Laura H.，Charlotte, NC
2025 年 8 月 15 日
不满意：清洁度
Worst experience I have ever had staying somewhere. Upon arrival-dirty towels set out, broken trashcan (so had to touch it every time to throw something away), mold in the shower & on shower faucets, broken blind were items noted. Then, went to get a shower the next morning--couldn't get one b/c shower didn't work. Host wouldn't answer my calls, host wouldn't respond to VRBO. I had to go to work without a shower. All day I attempted to reach host-who would respond with a question but refused to go look for herself. That evening as I arrived back, still no resolve with host who said they hoped to have someone there the following day. After explaining how I needed a shower, she agreed to refund my stay if I left (I have it in writing.) The following day she finally got a repairman out who told her it was broken and would hope to have it repaired in the next couple of days. She reached out and asked if I wanted to cancel--which I had already left after 24 hrs of no shower and had to pay for a hotel. Again she agreed to cancel & refund my stay due to the inconvenience--which btw she still will not return my or VRBO's calls. Still has not refunded my stay. VRBO says it is a simple acknowledgement from her, but she won't. The host showing is NOT the actual owner of the property. I am now going to have to sue in order to get my money back, let alone my time and anguish from it all.
Laura H.
2025 年 8 月入住 2 晚
