The view from our room was amazing, easily the best part of our experience there! The room was also very clean!! Unfortunately thiese were the only good things about the place.
When we arrived to our first room, it was unlocked and completely dirty. It was as if someone left it unlocked and continued to use it. Not sure what happened, but we had to ask for another room.
Also, they charged my card 3x the original amount of the booking price online. When i asked them about it, they said there's a $75 deposit per night (which i understand), that will be refunded when I leave. I still havent received it back and I wish the employee was more informative about what he was charging me before he did it.
The parking situation was a nightmare. The kiosk to get in/out of the garage was broken. So we got several tickets to pay for our parking. Once we upgraded to a one time payment card, that did not work either and continued to give us tickets. When we tried to leave or arrive, the kiosk would give us errors no matter what, so we would call for help and some times no one answered.
There was also homeless folks outside the hotel which its downtown, so I understand this to a certain degree, but groups of them right by the parking area/entrance seemed like a lot for me.
Overall, I appreciated the view and cleanliness of the room. The basics were taken care of, but many inconveniences and I wouldnt go there again.
