Make sure and ask if your room has been recently renovated. The room we received was a dump and did not match the pictures at all. Very dark, very brown, and you could still smell the smoke from the 80's. It had a really musty smell and even the towels didn't smell clean. The AC thermostat wasn't working properly. We had it set to 65 and were sweating all night. The pool is pretty raggedy as well - patch lines and what looks to be inconstant painted sections. The elevator was really slow and had scratches and scuff-marks all over it. For whatever reason they were testing the fire alarm in the building at 7:30pm on a Friday evening (complete with all the bells, whistles, and chaos). The staff however are very professional, friendly, and helpful. Overall not what I expected from the Fairmont brand.