The honest employees my husband lost his credit card and they turn it in and even brought it to our room great customer service
Marlene
2025 年 5 月入住 1 晚
8/10
This place is ok. The water park is the main attraction and its just ok. Wasn't super clean when we went. Better water parks around.
The room was fine and a good size and housekeeping does a good job. Checkin is slow (not enough ppl at the front).
The food is from media grill downstairs, avoid if you can. Media grill is terrible and overpriced. I found mold on the bread during breakfast. There is also a shop called M shop downstairs. Also avoid, it is ridiculously priced (18 dollars for travel size face wash and 13 dollars for a bar of chocolate)
Sadia
2025 年 5 月入住 2 晚
6/10
Hotel is beautiful. Shower water pressure is great. Employees were very nice and accommodating. Kids loved Jade waters. But the Atrium was outdated. The hair dryer burned out and had to walk around with wet hair. It was a good stay.
Tiffany
2025 年 5 月入住 2 晚
8/10
Food was way overpriced
Chayelynn
2025 年 5 月入住 2 晚
10/10
Everything was good
Willy
2025 年 5 月入住 1 晚
4/10
Too expensive , charge us 37$ parking per day ridiculous and it it didn’t say that anywhere when i booked it or resort fee for 28$ “food was too expensive as well.
carlos
2025 年 5 月入住 1 晚
4/10
1st room smelled like mold, had to change rooms immediately upon arrival.
Had a $75 restaurant charge to my room that I didn’t make, currently disputing.
Latoria
2025 年 5 月入住 2 晚
8/10
Location
DIANA
2025 年 5 月入住 1 晚
10/10
Beautiful hotel, friendly staff and great service
Loraine
2025 年 5 月入住 1 晚
8/10
Great
Marshall
2025 年 5 月入住 2 晚
8/10
We enjoyed the hotel and facilities. Some staff went above and beyond and there were some staff that were very unkind and rude. Overall we enjoyed this place and didn’t allow those that were rude to ruin the trip.
Natasha
2025 年 5 月入住 7 晚
10/10
Great time and staff were super friendly and accommodating!! Hotel very nice and clean!
DeSean
2025 年 5 月入住 3 晚
6/10
Rooms were mediocre at best for being the new towers section.
Amanda
2025 年 5 月入住 1 晚
10/10
.
Katrina
2025 年 5 月入住 2 晚
10/10
Loved the Jade Water and the kids enjoyed as well
Leticia
2025 年 5 月入住 1 晚
10/10
Excellent
Charles
2025 年 5 月入住 4 晚
10/10
Everything was great
Carla
2025 年 5 月入住 1 晚
10/10
What a beautiful property! Super friendly & knowledgeable staff!
A must stay when in the Dallas, Tx. area… 5Stars
Cynthia
2025 年 5 月入住 2 晚
6/10
I liked the lazy river.
Kristy
2025 年 5 月入住 3 晚
6/10
I have never payed for parking at a Hilton unless I used the valet, never had to pay for water bottles, and the parking lot was uneven and I twisted my ankle
Paula
2025 年 5 月入住 2 晚
10/10
Stayed for location and the water park, they did not disappoint. Also loved the size of the rooms.
kari
2025 年 5 月入住 3 晚
6/10
Most of the staff was not courteous and they made us feel as if we were an inconvenience. It happen on both days we were there. Front desk and pool area. The restaurant we ate at, the 1st nice the waiter was very nice.
The lady that tried to sell us a vacation package at the pool was also nice.
The pool area was nice and clean, however.