The staff at the front desk was excellent, professional, and willing to accommodate our needs. However, we had to wait 30 minutes to 1 hour to get our lake view. When the front desk person informed us, she was very apologetic and informed us that they were fully booked and were a little behind. We went to the bar, had an OK lunch with drinks. Wanted to hang out at the pool, but it was overcrowded. Later on, we found out they sell day passes to the pool, which makes the guests not enjoy it because it is so crowded—we got to hang out at the pool the next day, only by heading down at 8 am and separating our lawn chairs. The Jacuzzi and pool were dirty from the day before. Had to have the front desk clean the jacuzzi so we could get in. An hour later, they showed up to clean. When leaving, I was looking for a sandal under the bed and found dirty socks from the prior guest. Overall, we would not stay there again.