We have stayed at this property multiple times over the last few years and have really enjoyed it. However, this stay was less than stellar:
- no one was at checkin desk at 5pm for several minutes, no sign at front desk. After waiting over 15 minutes, we left and came back a couple of hours later.
- no signs denoting “Pardon our mess”, flooring up/bare concrete, drywall removed, etc (water damage?)
- stairwell all the way up to fourth floor was dirty, wasn’t swept or vacuumed the entire time we were there. Trash scattered throughout.
- ants in our room on fourth floor
- our room was not serviced after first night, so we only had one towel upon returning late second day. Front desk didn't answer for more towels to be brought up or picked up.
- in the past, breakfast was well serviced. This stay, multiple offerings were out of service, biscuits were hard, gravy was lukewarm and coagulating.
We hope that these items can be improved, we like being able to stay in Wylie when visiting family.