It took us about an HOUR to get to the hotel that was only 2 miles from the airport, because the driver kept picking additional people up, and circling the airport. He just would not leave the airport until every seat was filled in the super van. We would have taken an uber had we known. It was awful to drive for so long, so late at night. Perhaps we drove an additional 10 miles or more, continually circling the airport. The other passengers were shocked at this, too, like being in an endless loop in the Twilight Zone, when you are so exhausted, and just want to go to sleep. It was a slow torture.Then they only had 1 staff member to check a long line of people in, again, at about midnight. The free shuttle was far from free. And there was a cockroach in the tiny bathroom of our room to greet us. The room smelled bad, so we kept the a/c on all night. I could not sleep, worrying about other potential creepy crawling bugs. There will not be a next time, because I will spend more to be in a nicer place. Sorry, this is not my idea of "Quality".