ROOM HAD ANTS EVERYWHERE AND ROACHES.
WE STAYED FOR 5 DAYS AND HOUSE KEEPING ONLY CAME ONCE, AND THAT IS BECAUSE I WENT TO THE FRONT DESK AND TOLD THEM THE ROOM NEEDED ATTENTION. GYM HAD EQUIPMENT THAT WAS UNSERVICABLE. WOULDNT RECOMMEND UNLESS THEY CHANGE THIS POOR SERVICE. NEVER CAME TO DO THE BEDS, RESTOCK THE TOWELS, CHANGE OUT THE TRASH AND I COULD KEEP GOING. TO NICE OF AN AREA TO HAVE THIS BAD SERVICE.
Florentino
2025 年 5 月入住 4 晚
4/10
No cleaning service during stay
James
2025 年 5 月入住 3 晚
2/10
…
Jay
2025 年 5 月入住 1 晚
8/10
N/A
Rosa
2025 年 3 月入住 2 晚
6/10
The nice lady at the front was exhausted as she was working a double. The room had heavy cigarette smoke in a non-smoking hotel. Front desk clerk kindly moved us to another room. Original room was in poor condition. Most likely will not book Sonesta again.
Shirley
2025 年 5 月入住 1 晚
6/10
Had ants in our room. The attendant contacted the manager. I never heard from her about it.
Leann Rene
2025 年 5 月入住 2 晚
10/10
Todo estuvo muy bien buen servicio las personas que trabajan ay súper a mábles
Lorena
2025 年 5 月入住 2 晚
10/10
Would definitely stay there again
Khalilah
2025 年 5 月入住 1 晚
10/10
Nice
Victor
2025 年 3 月入住 2 晚
10/10
Amberlee
2025 年 4 月入住 1 晚
6/10
ANABELA
2025 年 5 月入住 1 晚
10/10
Breakfast was good, liked the suites with bowls, pans, can openers, utensils, everything we need as an actual kitchen supply
Manisha
2025 年 4 月入住 6 晚
4/10
Room was dirty and the machine was making noise
Irvin
2025 年 4 月入住 2 晚
10/10
Receptionist checking in was very helpful and kind!
Lily
2025 年 4 月入住 1 晚
10/10
I love staying at any Sonesta hotels
Kimberly
2025 年 4 月入住 1 晚
10/10
Fg
Doryliz
2025 年 4 月入住 4 晚
10/10
After a long drive from El Paso, my family and I were pretty exhausted. ADRIANA at that front counter was going thru a lot herself as the place was overbooked. I did have to wait a bit for her to get situated after major mix ups in bookings. Apparently the didn’t have my suite available and she was trying to figure out how to accommodate. Adriana could have easily said she was out of rooms and moved on, but instead she called her manager. Went over every room that was out of service, went up to a room to verify what was wrong and was able to find us the last suite. Man were we relieved, and so appreciative that she went out of her way. The customer service was amazing and the breakfast was just as good. Great staff and great place to stay. Highly recommended and we will stay again when back in Dallas! Thank you Adriana!