The location to SMU is great, but the staff is not friendly or helpful. I felt like I was inconveniencing them upon check-in, wasn’t given the voucher for breakfast, so I had to go request it, and our privacy lock in our room did not work. Upon notifying staff, they said it was all digital and would lock on its own. That was incorrect. There was construction at the entrance, so a different (unmarked) entrance was required and it was dirty and loud. Valet was the only option, and they did not have my vehicle ready when requested. The outlets were coming out of the wall in our room, and service at breakfast was slow, though the server was friendly. Overall, I was not impressed.