“I’d to book 3 rooms last minute as our flight got delayed by one day. The staff is excellent, the front desk even went out of their way to make room suggestions. The rooms are very clean, spacious, bathrooms are excellent and the A/C (mini split) works as designed. The private beach is clean, infinity pool looks amazing and the Koi fish in the lobby was such a nice surprise. Excellent resort. ”
“This resort is in a secluded location, very quiet and safe. The staff were very accommodating. It was difficult to get a hold of them initially to arrange for airport transfer. The numbers provided do not work on WhatsApp or Messenger, difficult with international phones and data only eSIM. I only received one response via email that I found on Facebook asking for flight info. Even then, there was no follow up. I wasn’t sure if we were going to have transport pick us up or not, but there was one……
“This is the kind of place we have been looking, quiet and intimate. We loved the peace.., away from the concrete jungle and busy streets. We enjoyed our *almost exclusive stay and appreaciated the resort staff’s excellent service towards us.”
“First, I would like to say the hardware is not as good as a regular hotel. And due to the location, there are a lot mosquitos. But we are very well treated here. The food is home made style. and can be ordered from fresh market. Margarita(the owner) is an elegance lady with a French taste. The price is never too expensive. with the sun set from the pool, it is fantastic...”
“It is situated nicely and tucked in a quiet neighborhood. The way it was designed the villas and rooms has walk ways and outside nature you could enjoy. The pool is a plus. The cafe and restaurant had a relaxing and quiet feel. It is a reasonable price including breakfast. Also we met a neighbor Alfred who took us a nice private tour. Good job Secret Garden Resort. Keep up the good work! When I visited Bohol again. This is a place to stay. Staff on restaurant was all wonderful and very……
"There was a very bad smell in the bathroom (really bad) and we reported to the front desk at the first night but it was around 10pm they said they do not have 24 hour service. They fixed the problem on the next day but we could not get to sleep because of the smell.
Also, there were fly in the room, which was really annoying…"
"The hotel was beautiful although not quite ‘zen’ as the name suggests. The hotel seemed to have a deal with tour groups so there was constant bus loads of tourist groups coming through which turned the bar into a bubbling tourist spot with people pushing and shoving your tables and drinks rather than a relaxing place to enjoy your drink as the sun went down. Seems like the hotel needs to work on their zen vibe.
The rooms were beautiful, comfortable beds and a good size. Cleanliness was ok but inconsistent, once our door was left open which was a security risk especially because of the sheer volume of non-guests staying there!
Food was mainly good although issues with meat in food despite informing them of vegetarian diets. You have to prebook the breakfast in the morning so they can have the food ready for you but a few times we came in the morning and had to wait over half an hour for our breakfast - no apologies. It was a very inconsistent service!
Bar staff at the pool had good consistent customer service. There was one lady at the reception that was always friendly and worked really hard to resolve problems, so we appreciate her help a lot! The manager was also very helpful and accommodating so thank you to her! "