“This resort is in a secluded location, very quiet and safe. The staff were very accommodating. It was difficult to get a hold of them initially to arrange for airport transfer. The numbers provided do not work on WhatsApp or Messenger, difficult with international phones and data only eSIM. I only received one response via email that I found on Facebook asking for flight info. Even then, there was no follow up. I wasn’t sure if we were going to have transport pick us up or not, but there was one……
“Lovely little resort-esque accommodation. Decent bar with pool table in area above. Although we didn't use it, plenty of others used the lovely looking pool that surrounds a cabana type restaurant/ bar area. Friendly check in and bar staff. Not too far from an incredible tapas restaurant.”
“This is the kind of place we have been looking, quiet and intimate. We loved the peace.., away from the concrete jungle and busy streets. We enjoyed our *almost exclusive stay and appreaciated the resort staff’s excellent service towards us.”
"The hotel was beautiful although not quite ‘zen’ as the name suggests. The hotel seemed to have a deal with tour groups so there was constant bus loads of tourist groups coming through which turned the bar into a bubbling tourist spot with people pushing and shoving your tables and drinks rather than a relaxing place to enjoy your drink as the sun went down. Seems like the hotel needs to work on their zen vibe.
The rooms were beautiful, comfortable beds and a good size. Cleanliness was ok but inconsistent, once our door was left open which was a security risk especially because of the sheer volume of non-guests staying there!
Food was mainly good although issues with meat in food despite informing them of vegetarian diets. You have to prebook the breakfast in the morning so they can have the food ready for you but a few times we came in the morning and had to wait over half an hour for our breakfast - no apologies. It was a very inconsistent service!
Bar staff at the pool had good consistent customer service. There was one lady at the reception that was always friendly and worked really hard to resolve problems, so we appreciate her help a lot! The manager was also very helpful and accommodating so thank you to her! "