Booked a family quadruple room for me, my wife, our two sons (1 and 3) and our dog. Called 4 days before to confirm reservation and ensure a cot would be available which was confirmed. When we arrived our room had been given to someone else so was offered a double and single bed room which was to small and had a used towel on the bath which I noted was unacceptable.
We were then offered two rooms next to each other, each with a double bed which was not ideal as we did not want to split and be it apart from either child. After a 5-hour drive we accepted to get out of the rain. However, when we entered one of the rooms key fob letter straight in to find another couple lying on the bed. They were understandably mortified so we quickly raised the issue and the staff seemed bewildered as to how this could happen. Having read other reviews, it appears there are at least three or four locked occurrences of the same thing happening.
That said Ryan, the manager along with his staff made amends the only way they could with complimentary beverages and sincere apologies.
We will never return and have learned our lesson the hard way. Please stay clear at all costs.
