6/10 一般
Kathryn
与配偶出行
2025 年 6 月 15 日
满意：清洁度、服务设施、住宿条件和设施
We were having a wonderful time . On arrival we were told our booking had been amended to include breakfast which was a lovely surprise/ gesture. Spa was great. Room clean & comfortable . All going well !
Then during the second night I was taken ill , husband had to take me to hospital , then drive back to check out . This was when he was charged for the breakfasts which we’d been told were complimentary. Obviously hubby not too thrilled but didn’t want to make a fuss as there were other guests around and he was in a hurry to get back to hospital which was some distance away.
Real Shame. Don’t promise something then not deliver - better to have not promised in the first place . We didn’t book breakfasts so we wouldn’t have been disappointed had they not “upgraded our booking . But to then be charged was very disappointing. Such a shame because otherwise it was a lovely stay. Was going to book again and recommend to friends and family but probably won’t do now. The breakfast issue has left a bitter taste sadly.
Kathryn
2025 年 6 月入住 2 晚
