Beware! While our room was as described and clean, the hotel and amenities were not…
Pros:
1) Tasty, homemade donuts for breakfast
2) Great view of the ocean from the room
3) Nice updated room
4) Nice indoor pool area and heated pool (although dirty hot tub)
5) Friendly bartender at Tiki Hut
Cons:
1) ***The outside of the hotel was devastated by a hurricane which is not the hotel’s fault, and it did appear they were working on repairs. However, the pictures advertised of any outside amenities is non existent. We had planned to spend the day relaxing and enjoying those amenities, but there was no mention of the outside pool, shuffleboard, lounge areas, golf, lawn play area, etc being unavailable. When I mentioned it to the front desk, they said we could check out and leave if we wanted to, but no partial refund. Expedia did give us a small credit for future use because the hotel refused. We had to find other activities which cost additional money to keep our kids entertained. This may not bother some, but we didn’t like the lack of transparency and the bait and switch tactic.
2) Parking was not ideal as it was tight spaces and not enough spots, and the parking area did not always feel safe. There was overflow parking across the road which didn’t feel like a safe area to park either.
3) While our room was clean and updated, the hallways and area around the hotel were run down and dirty.
4) Staff were hit or miss. Some were friendly, but some ignored us.