2/10 糟糕
Marshon
与家人出行
2025 年 10 月 13 日
不满意：清洁度
Our experience at this hotel was extremely disappointing from start to finish. The power outlets in our room were very limited, and several didn't even work. On top of that, the hallway had a strong, unpleasant odor that never went away during our stay.
Things went from bad to worse the morning of checkout when the hotel had a power outage. My family and I were left without lights, air conditioning, or any way to get ready. We were forced to check out early and go to my son's dorm room just to clean up and change.
When I requested a refund at the property, I was told I'd need to go through Expedia. I was offered a late checkout but that made no sense since me and my family were already packed up. They offered a "managers level discount" next time I stay at the property if i call ahead, i would never stay at this property again after this experience. After doing what the property told me about a refund they denied the request again and said the late checkout and future discount offer should have sufficed.
Between the non-working outlets, the awful hallway stench, the power outage, and the lack of accountability from management, this was one of the most frustrating hotel stays I've ever had. I would not recommend this property to anyone.
Marshon
2025 年 10 月入住 1 晚