I recently stayed at The Grand Hotel with my wife and two kids, and unfortunately, our experience was far from satisfactory.
We had a late-night flight, which is why we requested a late check-out. However, when we returned to our room around noon, we found it locked. After asking for a key change, we were still unable to access our room.
To make matters worse, we encountered a significant issue with the toilet, as there was no water available. We called the reception more than ten times, but the response was extremely poor. On three occasions, we were transferred to a duty manager, but he didn’t address our concerns and seemed more interested in chatting with others than helping us.
After countless requests, we were finally moved to a different room at 3:15 PM, which was the last available room in the hotel wing. This was incredibly inconvenient, especially with two young children (ages 7 and 2) and all our belongings to manage.
The way we were treated during this ordeal felt like torture, and it has left a lasting impression on us. I cannot recommend this hotel to anyone based on our experience.
I hope management takes this feedback seriously to improve their service in the future.
**Rating: ★☆☆☆☆**