2/10 糟糕
Jill
与家人及幼儿出行, 与家人出行
2025 年 9 月 23 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Terrible experience. We checked in and immediately noticed an issue with bathroom. Toilet would not flush at all. My husband could manually get it to fill tank and flush by taking off back lid and maneuvering float/filler. We had a busy weekend in and out of room. Notified front desk. Never received a call after that. No maintenance. We stayed 4 days. Toilet would flush 1 out of 10 times. Ridiculous to not get service to fix this. They sent engineer the second to last day, apparently ‘fixed’ it, but it didn’t. We ended up having to manually get toilet working nearly every time we used restroom.
Additionally, we called front desk on the first evening to get the bedding for sofa bed (which I have no clue why it wouldn’t be there already?) and they said they would bring it right up. Never came, so two hours later called again to ask if I needed to come get it myself as my kid was ready to go to sleep an hour and a half prior?!? They finally brought it up.
Another day we asked for an extra towel. Nothing. The next day we had to go to the front desk to go get it because they never brought it. Very disappointed and I hope (and told front desk) not to assign another family in that room until they fix the toilet issue. Also, terrible mold issue that I’ve never seen in the tank of a toilet- completely black and disgusting!
Jill
2025 年 9 月入住 3 晚
