I wasn't told by Expedia or by the property that if I showed up after six they would cancel my reservation. So, at 9pm after traveling all day, we show up and the guy at the front says my name isn't on the manifest. I confirmed the address with him and he told me about the cancellation policy. I had to find alternative accommodations and the guy at the front wouldn't even let me stay in the front office area to find a hotel that would take us. I had to do that outside in the cold. We ended up at the Woodspring Suites in Littleton, which turned out to be far from paradise, but was at least in a safe area, clean, and had an available room.