Staff were friendly and helpful, Oscar on front of desk was friendly, efficient, and sorted the faulty room card, that wouldn't activate the lift, very quickly. fantastic location, if arriving by train into Union Station. This this station also has a Tourist Information desk which proved very useful. If you don't want to leave the hotel for something to eat, the hotel has a restaurant that serves burgers etc, so you can get a meal a few minutes after booking-in. Would I use it again, yes.