At check in there was no information provided about the property itself, aside from what room number we were in. Not a peep was shared about breakfast start/end times, when the pool opened/closed, where the pool was located, when housekeeping would clean our room (which turned out to be every 3rd day), where the elevators were, etc… We were given our room key from a grumpy front desk supervisor and that was it.
Other staff members were quite friendly, especially the folks working at breakfast time but overall I was very disappointed with how we were treated. This was my third stay at a Hyatt in the last 6 months and this was by far my worst experience at ANY hotel, EVER! The GM is a real treat too who shouldn't be in the hospitality industry at all as she is the furthest from “hospitable or accommodating”, charging us $1470 USD for not fulfilling our group block, which I was lead to believe was a courtesy agreement, but was ultimately just a manipulative money grab especially considering the hotel was completely full during our stay.
The beds were comfy and the rooms were spacious. The elevators were dreadful and breakfast was mediocre with only 2 hot items to choose from which staff never seemed to able to keep up to the demand of the guests. Coffee was decent too, when there was some to be had.
Overall this experience ruined my time in Denver and I will never stay at a Hyatt ever again and neither should you.