I reserved a studio room with a balcony because the photos presented for the room to include that. When we arrive, it’s not the right room and I had to call Kasa directly in order to sort out the situation. They explained the photos on the listing and the room I reserved, were not the same. They explained that the photos for the one I booked, was for another unit entirely. They ended up finding the room that I wanted in the first place and was able to sort the situation out, but that was only because I complained. It was not considerate, because the room is what I reserved, I should’ve gotten it to begin with, but the rep that helped me from Kasa was very nice.