Check-in was smooth and very quick initially. The usual chocolate chip cookies and bottles water were appreciated. However, when we arrived at our room, the keys would not open the door. I went back down to the front desk and was issued new keys, only to arrive back at the room to find out the door lock still wasn’t working. We waited a short time for the building engineer to arrive and replace the malfunctioning lock and unfortunately, we had a narrow window of time and missed dinner before heading to our show. Although the front desk clerk was pleasant, it would have been nice to have been assigned a different room the first time I went to the desk, but maybe that wasn’t an option. The room itself was clean but the a/c-heating unit fan rattled loudly the entire time we were there. The cable TV went out briefly due to snow falling, but it was rectified quickly once the building engineer cleared the dish. All in all, not a bad stay, but not as nice as most of the Hilton properties we’ve visited.