Doesn’t answer hotel phones - child safety / food terrible
Kayla
2025 年 5 月入住 1 晚
2/10 糟糕
Jennifer
与家人及幼儿出行
2025 年 5 月 4 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Terrible experience. When we arrived, the pool was closed, and the hotel didn't notify us. I'll never return to that place.
Jennifer
2025 年 4 月入住 2 晚
6/10 一般
Rusty
与家人出行
2025 年 5 月 2 日
不满意:员工和服务、服务设施、住宿条件和设施
No hot water bathroom didn't lock
Rusty
2025 年 3 月入住 2 晚
2/10 糟糕
Amber D
与家人出行
2025 年 4 月 24 日
不满意:服务设施,员工和服务
The water park was closed and the TV in the room did not work. The front desk staff at check in barely engaged with me and seemed bothered to have to help me
Amber D
2025 年 4 月入住 1 晚
8/10 还可以
Clint
2025 年 4 月 16 日
Pool was open and room was clean, all we needed.
Clint
2025 年 4 月入住 1 晚
2/10 糟糕
Matthew
2025 年 4 月 15 日
不满意:清洁度、员工和服务、住宿条件和设施
Matthew
2025 年 3 月入住 2 晚
6/10 一般
Josephine
与家人及幼儿出行
2025 年 4 月 14 日
The stay was alright. for almost $400 for two nights I would expect more though. Check in took the longest it's ever taken for me at a hotel. It was crazy. I waited for 30 mins with only two people ahead of me in line.. We booked a room for 4 people and only were given 2 towels. When I asked for more the staff member said she would bring me some when they had them available and had a list of room numbers that needed towels on her hand. They never brought us any towels. They also ran out of towels in the pool as well. So needless to say we were cold and wet. I booked this for the waterpark which was okay. I appreciated there were lifeguards but there were floating nasties in the hot tub, and the jets didn't even work. The pool water was warm in the kiddie pool, freezing in the other pools. The slide off the small ship looked sharp on the bottom and didn't extend to the floor of the pool so that seemed like a hazard for my kids. The water squirters also didn't work by the edge of the pool. Average stay but definitely wouldn't spend the extra $100-200 on this hotel next year.
Josephine
2025 年 4 月入住 3 晚
6/10 一般
Linsey
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 4 月 14 日
不满意:服务设施
I stayed there over the weekend with my family and as soon as i arrived at 4 the lobby was full of people checking in * i would recommend you doing it online* with only 2 people working, As soon as i got to the counter the lady was nice and friendly. I got to our room and there was towels everywhere in the hallways. I noticed they only had 2 towels in the room and we had 2 adults and 2 kids that were in the room. We went to the waterpark and we let the kids play and us as the adults played too well the hot tub didn't work. the bar in the middle the bartender was highly rude and didn't acknowledge us till we had to say something. when i ordered my drink she used stir sticks as my straw and i had to ask for a lid. The waterpark wasn't fully stocked with towels, so we had to go to our room fully soaked and dripping wet, we went to the front desk and asked for towels and we were told on numerous occasions they were out of towels and someone was bringing more, i gave the lady our room number to see if she could have someone bring them to our door when they got some and she said yes ** never got any extra towels** went to the waterpark the next morning and of course no towels in the pool area and also in the front desk got told the same story " out of towels someone is bringing more" as soon as i told one of the lifeguard he brought some up and less then 5 mins of him bringing them up they were gone. The breakfast was mediocre. when they were cleaning up the guy was kinda rude.
Linsey
2025 年 4 月入住 1 晚
6/10 一般
Erin,Council Bluffs
与家人及幼儿出行
2025 年 4 月 14 日
满意:服务设施,员工和服务
不满意:住宿条件和设施
The staff were all great from the desk clerks to the bar staff. The hot tub was not operating like it should and was fishing dead skin off the water’s surface was not hot and the jets were not working. Room was great but we did have kids knocking on our door and running all evening as we were pool side. But we came for our 3 year olds Birthday and she and the other kids had an absolute BLAST
Erin
2025 年 4 月入住 1 晚
2/10 糟糕
Scott
与家人出行
2025 年 4 月 13 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No quality continental breakfast. Extremely noisy- no sound proofing what so ever!
Scott
2025 年 4 月入住 2 晚
8/10 还可以
Travis
与配偶出行, 商务旅客
2025 年 4 月 11 日
满意:清洁度
It was ok . Could have been better staffed
Travis
2025 年 4 月入住 3 晚
4/10 很差
Josiah
与家人出行
2025 年 4 月 11 日
不满意:住宿条件和设施,清洁度
The hotel seemed to be poorly staffed and over occupied. There was trash left behind by others and left untouched. They staff the restaurant was polite and helpful, but the tables were beyond sticky and needing resurfacing. Blaring music from the pool was left on all night and cops were called for various disturbances. I can’t safe we felt overly safe.
Josiah
2025 年 4 月入住 1 晚
2/10 糟糕
Tammy,Sioux City
2025 年 4 月 10 日
不满意:清洁度、员工和服务、住宿条件和设施
Nothibg
Tammy
2025 年 3 月入住 2 晚
2/10 糟糕
Jeff
2025 年 4 月 10 日
不满意:清洁度、员工和服务、住宿条件和设施
Jeff
2025 年 4 月入住 1 晚
6/10 一般
Nikedda
与家人及幼儿出行, 与家人出行
2025 年 4 月 6 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
The doors are hard to open an the wood is peeling on them the toilet rocks when u sit on it
Nikedda
2025 年 4 月入住 1 晚
6/10 一般
charles
与家人及幼儿出行
2025 年 4 月 5 日
不满意:服务设施,清洁度
charles
2025 年 3 月入住 1 晚
2/10 糟糕
Tianna
与家人及幼儿出行
2025 年 4 月 2 日
不满意:住宿条件和设施,员工和服务
It took 30 minutes to check in (even after doing it online), pool did not open on time because life guards came in late, no towels on one of the days for both pool and bath- only hand towels. Only one person working at the restaurant. It was spring break so it was busy. My kid spilt hot chocolate and I asked a worker for a towel and he told me he didn’t have time for it and to just leave it. I ended up grabbing napkins while he was watching me and making himself tea. Great place otherwise but I was not pleased.
Tianna
2025 年 3 月入住 2 晚
2/10 糟糕
Gennadiy,Mundelein
与家人出行
2025 年 3 月 29 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I have read all the negative reviews, but hopped for a better experience. Unfortunately, the experience was terrible.
Two night Thursday through Saturday...
We came because of the water park. It was closed Thursday!!! Zero communication on web site. Hot tub broken! Swimming pool ice cold. The water park was only open Friday 4p to 9p!
It opened back Saturday morning till noon... .
The room is very outdated. Restroom door was broken.
Faucet in shower leaks like crazy...
The staff was friendly, but it couldn't save the experience
Gennadiy
2025 年 3 月入住 2 晚
4/10 很差
John
2025 年 3 月 29 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Old and outdated. Hot tub was broke and pool was only 73 degrees. Stains on the walls in the rooms and metal fence around pool was rusting and falling down. O hot water for showers. Staff member Unique did awesome helping us manage. Boss's pizza next door was understaffed and was burning all the food. Many people were leaving and asking for refunds. Water park water was warm but is only open on the weekends.
John
2025 年 3 月入住 2 晚
10/10 超赞
Ashley
2025 年 3 月 29 日
Ashley
2025 年 3 月入住 1 晚
2/10 糟糕
Delilah
与家人及幼儿出行, 与家人出行
2025 年 3 月 28 日
不满意:清洁度、员工和服务、服务设施
My stay here was terrible first we didnt have hit water the hole night which we had to sleep and drive 2 hours with chlorine on us but we didnt have sheets for the let out couch on top of that only cereal for breakfast Front Desk needs more training the showed lack of concern i had a King Suite for my daughter birthday which i paid $250 and i didnt even get half of my amenities i didnt get a refund or a partial refund nothing
Delilah
2025 年 3 月入住 1 晚
2/10 糟糕
Kasie
与家人出行, 团体旅客
2025 年 3 月 27 日
不满意:清洁度、服务设施、住宿条件和设施
Had to wait until exactly 4pm to check in, then had to wait in a hour line just to check in. Kitchen staff was vaping in the kitchen area, instead of handling customers. Will never book a room there, or use Expedia again!
Kasie
2025 年 3 月入住 2 晚
2/10 糟糕
Amber
2025 年 3 月 23 日
不满意:清洁度、员工和服务、住宿条件和设施
Amber
2025 年 3 月入住 1 晚
2/10 糟糕
Camille
与家人及幼儿出行
2025 年 3 月 23 日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Check in took 2 hours then after checking they put us in a dirty room they did accommodate and get us to a room that was clean but it was not poolside like I selected and they said I would get a discount but I don't think I did I will never stay here again