2/10
Avoid this hotel—total waste of money.
My wife and I stayed here from May 3 to 4, and it was a terrible experience. A sprinkler burst outside our door, spraying water directly at it, and the door lock stopped working. We waited over an hour outside at midnight while staff tried to fix it. As a result, my wife caught a cold and our plans were ruined.
At checkout, I asked for a full refund. Staff said the manager (Paola) would call me, but she never did. I called multiple times—no answer. When I used my wife’s phone, they picked up immediately, suggesting they blocked my number. They later claimed they spoke to me (they didn’t) and offered only 25% back, without any discussion.
This hotel avoids responsibility, lies to guests, and handles issues unprofessionally. Do not stay here.
Andrew
2025 年 5 月入住 1 晚
