I stayed at this property to celebrate my birthday, as my family lives in the area and I currently reside up north. The location was ideal, as it was conveniently close to everyone.
However, there were several issues during the stay that I feel are important to note. Upon arrival, the first room we were given had what appeared to be used bedding, a damaged lampshade, and a broken electrical outlet. I requested a room change and was promptly moved, which I appreciated. Unfortunately, the second room was not much better—it had burn marks in the carpet and an unpleasant odor. When we brought these concerns to the front desk, we were informed that we would need to wait until the manager was in the next morning. At that point, I decided we would stay in the room, as we didn’t plan to spend much time there.
Throughout the stay, the bed proved to be very uncomfortable. Additionally, we encountered an ongoing issue with our key cards, which had to be reactivated at the front desk every single night in order to access our room.
On a positive note, the customer service stood out. I primarily interacted with one staff member who was truly exceptional. She was friendly, helpful, and consistently went above and beyond to assist us—her professionalism and dedication were the highlight of our stay.